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Client Satisfaction Survey

Thank you for taking a few minutes to share your feedback.

Your insights help us fine-tune our approach, strengthen our partnership, and continue delivering consistent, high-performing results.

Please rate each area based on your overall experience working with Think Traffic.

Project Management & Execution

1. Responsiveness *

How would you rate our speed and consistency in responding to day-to-day requests, emails, and project needs?

Excellent

Above average

Average

Below average

Unacceptable

2. Project Timeliness *

How consistently do we meet assigned deadlines and deliver work as scheduled?

Always

Most of the time

Sometimes

Rarely

Never

3. Accuracy & Attention to Detail *

How confident are you in the accuracy, quality control, and overall reliability of our work?

Very confident

Confident

Somewhat confident

Not confident

Not at all confident

Value & Expertise

4. Industry Knowledge *

How knowledgeable is your dedicated Think Traffic team about your industry and business environment?

Extremely knowledgeable

Knowledgeable

Adequately knowledgeable

Not very knowledgeable

Not knowledgeable at all

5. Strategic & Innovative Thinking *

How knowledgeable is your dedicated Think Traffic team in bringing forward innovative marketing and advertising ideas, solutions, and recommendations?

Extremely knowledgeable

Knowledgeable

Adequately knowledgeable

Not very knowledgeable

Not knowledgeable at all

6. Overall Value *

How would you rate the value of the services you receive relative to the fees you pay?

Excellent value

Good value

Fair value

Poor value

Very poor value

Service Area Satisfaction

7. Please rate your overall satisfaction with each area of our agency (1–10) *

a. Administration – Estimates, agreements, billing, and administrative support

1

2

3

4

5

6

7

8

9

10

b. Account Management – Communication, responsiveness, solutions, and understanding of your business

1

2

3

4

5

6

7

8

9

10

c. Creative – Quality, originality, and effectiveness of concepts, copywriting, design, and video

1

2

3

4

5

6

7

8

9

10

d. Media – Paid media planning, execution, optimization, and reporting

1

2

3

4

5

6

7

8

9

10

e. Social Media – Content quality, engagement, consistency, and results

1

2

3

4

5

6

7

8

9

10

f. Strategy – Alignment of recommendations with your business and brand goals

1

2

3

4

5

6

7

8

9

10

Overall Performance

8. How well do we meet or exceed your expectations as a marketing partner? *

Consistently exceed expectations

Meet expectations

Occasionally fall short of expectations

Frequently fall short of expectations

Do not meet expectations

If applicable, please explain:

Open Feedback

9. Opportunities for Improvement

Are there any areas where we could improve to better support your goals or enhance results?

10. Recommendation *

How likely are you to recommend Think Traffic to others?

Very likely

Likely

Neutral

Unlikely

Very unlikely

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